Terms & Conditions
Terms & Conditions
Booking & Cancellation Policy
All bookings must be made in advance and are subject to availability.
You may cancel or reschedule your service with no penalty if done at least 24 hours prior to your scheduled appointment.
Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of [Insert Amount or Percentage].
Payments
Payments must be made after the completion of the service unless otherwise agreed.
We accept payments via cash, credit/debit cards, or bank transfers. Specific payment instructions will be provided upon booking.
All prices quoted are inclusive of VAT (where applicable).
Satisfaction Guarantee
We stand by the quality of our work. If you are not satisfied with the cleaning service, please notify us within 24 hours. We will return to address the issue at no additional cost.
Claims for dissatisfaction after the 24-hour window may not be entertained.
Liability
Privacy Policy
Your privacy is important to us. Chloe’s Cleaning Crew complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data Collection
We may collect personal information such as your name, address, contact details, and payment information when you book services with us.
Your information will only be used to process bookings, provide services, and send invoices. We may also use your contact details to provide updates, offers, or promotions (with your consent).
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
We do not sell, trade, or otherwise transfer your personal information to outside parties unless required by law or for the fulfillment of services (e.g., for processing payments).
Health & Safety
At Chloe’s Cleaning Crew, we prioritize the health and safety of our staff and clients. Our cleaners follow strict protocols to ensure that your home or office is cleaned safely and effectively.
All cleaning products used are certified safe for domestic and commercial use.
Our team is trained in proper cleaning and safety techniques to avoid accidents or injuries on the job.
We encourage clients to inform us of any health sensitivities, allergies, or specific product preferences in advance so we can adjust our services accordingly.
Service Limitations
Chloe’s Cleaning Crew reserves the right to refuse service in certain circumstances, including but not limited to:
Properties that pose health or safety risks to our team members (e.g., hazardous materials or dangerous environments).
Inappropriate or unsafe behavior from clients towards our staff.
Changes to These Terms
We may update these legal terms and conditions periodically. Changes will be posted on this page, and continued use of our services after such updates will constitute your agreement to the revised terms.